Gardens By Hilary, Inc. Plant Warranty Policy
Gardens By Hilary, Inc.’s primary goal is to have our customers satisfied that they are receiving value for their money, as well as a beautifully landscaped garden. Therefore, we will do what it takes to satisfy our customer as well as maintain our reputation as a premier landscape company.

But to satisfy the lawyer, we must have a written warranty policy, so please read this document carefully to understand your rights and our obligations.

We now offer an optional lifetime warranty — ask us about it!

Warranty Policy
Gardens By Hilary, Inc. warrants that all plants will be in good condition when installed in the landscape. Plants will be appropriate for the soil, light, and moisture conditions of the location.

Shrubs and Trees will be warranted for one year.

Perennials will be warranted to leaf-out the following spring after planting. 

Annuals will be warranted for thirty days after installation.

There is no warranty on Turf/Sod.

Perennials, shrubs, and trees that fail to leaf-out in the following spring will be replaced, the definition of which is as follows:

Replacement of the deceased plant will be with a plant approximate to the size of the original plant at the time of the original planting. Where it is not possible to obtain an identical size, the best effort will made to obtain a plant of the nearest size.

In the event where a plant of the original type is unavailable, a substitution of equal or greater value and of a plant similar to or as to give the same effect as the original plant, at the judgment of Gardens By Hilary, Inc., will be installed. If certain conditions caused the original plant to fail, a plant substitution may be made to account for this condition.

No charge will be made for material or labor if the plant meets the condition for warranty stated above.

Gardens By Hilary, Inc., may, at its discretion, opt to provide payment to the client for the retail amount of the warranted plant in lieu of replacement of the plant.

Warranty will NOT be made for the following conditions:
Neglect or mistreatment by the customer, including, but not limited to, improper irrigation (over or under watering), spraying of chemicals or applications of fertilizer or products not approved by Gardens By Hilary, Inc., damage by pets or children, or any intentional or accidental misuse.

Acts of nature including but not limited to hail, fire, flood, tornado, earthquake, pest invasions (including Japanese beetles, mites, aphids, sawflies, whiteflies and thrips), vermin (including voles, moles, squirrels and rabbits), deer, or extreme and/or prolonged temperature swings.

Roses attacked by the ‘Rose Rosette’ Virus, for which there is no preventative or cure.  

Damage by others, including contractors or utilities performing work in the area, whether or not it is at the direction of the client.

Conditions not present at the time of original work, including but not limited to changes in drainage patterns due to work on neighboring properties, removal or addition of trees that affects light conditions, sewer or water main leaks, appearance of underground springs or sink holes, or removal of walls or retaining structures.

Existing conditions that were undisclosed by the client to Gardens By Hilary Inc.’s, representative at the time of design, proposal, or installation.

Acts of terrorism, foreign or domestic.

There is no warranty on any transplanted (relocated) plant material, unless it was originally planted by Gardens By Hilary.

Please ask about our available lifetime warranty!  It covers many of the items not covered above.

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